FAQ’s 2021-08-11T06:10:05+00:00

Frequently Asked Questions

When do I have to pay?

You are requested to pay at the time of your consultation. HICAPS (private health fund electronic claiming service) and EFTPOS facilities (debit and credit cards) are available.

The amount and type of rebate are dependent upon your private health fund and your level of cover. To determine in advance if you qualify for a rebate, how much the rebate will be, or for more information, please contact your health fund directly.

Is physiotherapy covered by Medicare?

YES – for some situations.

You must have a current referral from your GP. You are required to pay in full for the amount of the treatment and you can then claim the rebate directly from Medicare. The Medicare rebate for Physiotherapy is $52.95*.

Patients who have reached the Medicare Safety Net may receive a higher rebate. *Subject to change without notice.

This is available to people with complex and long-standing health conditions and MUST be referred by your General Practitioner under an Enhanced Primary Care Plan. Not all people can qualify for such a plan.

Your suitability for this treatment can be discussed with your General Practitioner.

Can I use my private health fund?

Yes, the clinic is connected to HICAPS which enables you to only pay the gap. Each health fund is different, so please contact your fund to get an estimation of coverage.

Physiotherapy is claimable through private health ‘extras’ cover.

What will I need to bring?

Depending on the area being treated, the physio may ask you to change clothing. We have gowns at the clinic to be borrowed or you are more than welcome to bring your own.

If you have any recent and relevant x-rays or reports, please bring these with you.

What happens on the initial visit?

Amanda will take a history of the current problem and then perform a physical examination. Based on these finding, Amanda will then devise a treatment plan for you that may involve exercise, movement correction, advice and manual techniques. Amanda will often equip you with advice and a program to work on at home.

How often do I need to come for treatment?

Amanda provides one-on-one appointments with only an appropriate number of appointments. I do not rush any of my treatments and each appointment generally lasts at least 1 hour.

This number of treatments required varies between individual conditions but Amanda will be able to give you an idea of a timeline for problem resolution on the initial visit.

Do I need a referral?

A doctor’s referral is not necessary to see a Physiotherapist in private practice. We do, however, frequently work in partnership with your doctor and communicate with them during and at the completion of treatment.

You do need a current referral if you are claiming under work cover or CTP.

Do you treat Workcover patients?

Yes- provided you have the following information on your initial visit:

  • Doctor referral
  • Claim number
  • Insurance company details
  • Claims officer details

If your insurance company has not accepted liability, or if you do not have this information, you will be billed at the time of consultation.

Do I treat DVA patients?

Yes. Your accounts will be billed to DVA directly. A current doctor’s referral is necessary.

Consultation Fees

Free Assessment Call – 15 minutes FREE

Initial Consultation –  1.5 hours $170.00

Standard Consultation – 1 hour $120.00



Monday – Friday 9:30 – 15:00
Saturday Closed
Sunday Closed